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WARRANTIES AND RETURNS

Return & Exchange Policy

Here you will find the exact procedure you need to follow to make a successful warranty claim for your product purchased from Inova Industries Pty Ltd. (South Africa / Africa).

  • INNOVV South Africa offers a 1 Year Limited Warranty on all powersport camera purchases which begins from the date of purchase.

  • INNOVV South Africa offers a 1 Year Warranty on accessory purchases, which begins from the date of purchase. Accessories are any additional INNOVV parts which are not cameras.

How do you obtain Warranty Service


If you do experience a problem, your first point of contact should always be the store in which you purchased your INNOVV product. The store will contact INNOVV South Africa and fill out a return authorization on your behalf. Please allow up to 21 days for your product to be assessed and returned to the store. If you purchased your product from INNOVV South Africa direct, use the contact us to get in touch. You must provide a detailed description of the problem with your powersport camera.

Your Responsibilities


You are responsible for delivering the product to the store you purchased your INNOVV product from or for the payment of any shipping charges to the store.

INNOVV’s Responsibilities


INNOVV will at its option repair or replace the product with a new or reconditioned product without charge.

Products Covered


This warranty covers INNOVV powersport cameras and accessory purchases from an authorized INNOVV Dealer in South Africa / Africa only.

Length of Warranty


This warranty is in effect for the above length of time from the original date of purchase.

Who is Covered


This warranty is offered to the original purchaser only and is not transferable to subsequent purchasers.

What is Covered


The Warranty covers all defects in workmanship or materials, required to correct the problem.

What is not covered?


This warranty does not cover the following;

  1. Damage occurring during shipment to INNOVV dealer stores. Damage during shipment is the responsibility of the carrier.

  2. Damage caused by accident, abuse, negligence, misuse, improper connections, improper operation, or failure to follow the instructions contained in the manual.

  3. Damage caused by acts of hostility or terrorism.

  4. Damage caused by Acts of God, including without limitation, earthquake, fire, flood, storms or other acts of nature.

  5. Service performed by an unauthorized person, company, organization or service agent.

  6. Any product which has the serial number removed, detached or defaced.

  7. Any product which has been adjusted, altered or modified without INNOVV’s consent.

  8. Any product not purchased through an authorized INNOVV Dealer.

  9. Any product that has been determined to contain an excessive amount of dust, or dirt or unreasonable environmental conditions.